![]() You didn’t activate their HBO Max benefit yet with a qualifying AT&T service.You'll receive the ''can't verify subscription'' error message if: Thank you for reaching back out to us with the update Haydengra! If you still need assistance then we can invite you into a Direct Message to provide additional support. Reach back out to us and let us know how this goes. See "Which AT&T user ID do I use to sign in to HBO Max?" when you visit HBO Max sign-in FAQ.Īlso, if you've been using HBO Max and recently encountered this subscription verification trend then you may need to sign out completely from the HBO Max app then sign back in with the Sign in with a Provider option.You are using the incorrect AT&T user ID, from an account that doesn’t include the qualifying AT&T service, with HBO Max.Confirm the log-in used is the User ID and Password associated with HBO Max benefit):.Select AT&T and enter the AT&T User ID and Password.Select Sign In, then Sign in with a Provider.Open HBO Max app and select the Person icon.Download HBO Max app from your favorite app store.Look for the Activate HBO Max or Start Watching tile.Go to your myAT&T account overview via the web ( not on myAT&T app). ![]() If you haven't activated your HBO Max benefit yet with a qualifying AT&T service then here are the steps you will want to take:.What troubleshooting steps have you tried? There are a couple of reasons that can explain why you're receiving that notification:.In order to provide support we need to know a little more about your experience. Let's get you signed in to HBO Max, Haydengra.
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